Everything you can change from your profile — and how subscriptions work.
Use the Change Password section of your profile. If you can’t sign in at all, use the password reset page and we’ll email you a link.
Change this any time under Account Type in your profile. It only changes which resources you’re shown — it never affects your saved work, your plan, or anything you’ve bought. Switching to educator is what reveals the Educator Resources section.
The toggle under Email Preferences controls occasional product updates. Turning it off doesn’t stop essential messages such as password resets, email verification and billing notices — those are tied to your account rather than to marketing.
Upgrade from the upgrade page. Payment is handled by Stripe — we never see or store your card details. Pro is $8 per month and the higher limits apply immediately once payment goes through.
Open the billing portal from the Subscription section of your profile and cancel there. A few things worth knowing:
If a payment fails, Stripe retries it over a few days and emails you. If it ultimately doesn’t go through, the account simply reverts to free — exactly as a cancellation would, and with your work equally untouched. Updating your card in the billing portal picks things back up.
Stripe emails a receipt for every payment. You can also download past invoices from the billing portal linked in your profile — useful if you’re claiming it as a professional expense.
If something has gone wrong — a duplicate charge, a subscription you meant to cancel, a purchase that didn’t deliver what you expected — get in touch and we’ll sort it out. Include the email address on the account.
The Pack is a single $39 payment, not a subscription. There’s nothing to cancel and nothing that renews. It stays on your account permanently, including if you later cancel Pro. See For educators.
You can delete individual documents in the Writing Lab and individual saved analyses from your history at any time. To remove your account and everything attached to it, contact us from the address on the account and we’ll take care of it.
